Refund policy

🔁 Exchange, Return & Refund Policy

House of She Look

At House of She Look, we value your trust and always aim to deliver the best quality products. However, in case of a genuine issue, we offer exchange or refund support under the following terms:

✅ Eligible for Exchange / Return / Refund (Within 7 Days)

Requests must be raised within 7 days of delivery only in the following cases:

1️⃣ Wrong Size Delivered
If you receive a size different from what was ordered.

2️⃣ Damaged or Defective Product
If the product is torn, cut, stained, or damaged at the time of delivery.

📸🎥 Mandatory Proof Requirement (Very Important)

For any exchange, return, or refund request, the customer must provide BOTH:

  • Clear photos of the product
  • Full unboxing video

Unboxing Video Rules:

  • Video must start from the sealed parcel
  • Must clearly show the product completely
  • Video should be continuous, clear, and unedited

⚠️ Without BOTH photo and video proof, no exchange, return, or refund request will be accepted.

❌ Not Eligible for Exchange / Return / Refund

  • Customer ordered wrong size by mistake
  • No photo and no unboxing video provided
  • Product is used, washed, worn, or altered
  • Accessories like earrings, innerwear, etc. (non-returnable due to hygiene reasons)
  • Change of mind or personal preference

🔄 Exchange & Refund Terms

  • Only One-Time Exchange Allowed per order
  • Refunds are provided only if:
  • Product is defective
  • Wrong item delivered
  • No refunds for size issues caused by customer mistake

🚚 Return & Shipping Charges

  • If the issue is from our side (defect / wrong item):
    👉 Return shipping charges will be borne by House of She Look
  • If exchange is due to size issue:
    👉 Shipping charges will be borne by the customer

📞 How to Raise a Request

Email us at: houseofshelook@gmail.com

Include:

  • Order Number
  • Clear explanation of the issue
  • Photo proof + Full unboxing video

⏳ Our team will respond within 24–48 working hours

📌 Important Disclaimer

House of She Look reserves the right to approve or reject any request based on the clarity, authenticity, and validity of submitted proof.

🚫 Order Cancellation & Refund Policy

🛑 Order Cancellation

Before Dispatch:

  • Order can be cancelled by emailing us
  • Full refund processed within 7–10 working days

After Dispatch:

  • Refund will be processed only after the parcel is returned and inspected
  • Refund timeline: 7–10 working days

💳 Refund Conditions

  • Refunds applicable only for prepaid orders
  • Refund processed after quality check
  • Bank processing time may vary

📧 For all requests, email:
houseofshelook@gmail.com
(Mention Order ID, registered name & contact details)