Return & Exchange Policy

🔁 Exchange & Return Policy

At House of She Look, we value your trust and strive to deliver exactly what you ordered. However, if there’s a genuine issue, we offer exchange support under the following terms:

✅ Eligible for Exchange Only If:

Wrong Size Delivered:

• If you receive a different size than what was ordered.

Damaged or Defective Product:

• If the product is torn, cut, or damaged at the time of delivery.

Mandatory Unboxing Video:

• The customer must record a full unboxing video starting from the sealed parcel to the product being fully visible.
• The video should be clear, continuous, and unedited.
• No exchange or return will be accepted without this video proof.

❌ Not Eligible for Exchange or Return:

• Customer ordered wrong size by mistake.
• No video while opening the parcel.
• Products that are used, washed, or worn.
• No refund requests will be accepted in any case.
• Accessories like earrings, innerwear, etc., are non-exchangeable due to hygiene.

🔄 Exchange Terms:

Only One-Time Exchange Allowed:

• We allow only one exchange per order. No further exchange will be entertained after that.

Refunds Are Not Provided:

• We strictly do not provide any payment refunds under any condition.

Exchange Request Window – 3 Days:

• The exchange request must be raised within 3 days of delivery.

Pickup & Re-shipping Charges:

• Shipping charges (if applicable) must be borne by the customer for size-related exchanges.

📞 How to Request Exchange:

• Email us at: houseofshelook@gmail.com

Mention: Order Number, Issue clearly, and attach the full unboxing video

Our team will review and respond within 24–48 working hours

📌 House of She Look holds the right to approve or reject any exchange request based on the clarity and validity of submitted proof.