Vibrant Embroidered Lehenga Sets for Festive Celebrations

Welcome to House of She Look. We are committed to delivering your orders on time and in excellent condition. Please read the policy below to understand how your order will be processed and delivered.

📦 Order Processing:

1. Once your order is placed, our team begins processing it immediately.
2. As most of our products are handcrafted or made-to-order, the time to dispatch depends on product availability.

✅ If the product is ready in stock:

1. Your order will be dispatched within 1–2 business days.
2. Estimated delivery time: Within 7 to 8 business days from the date of dispatch.

🧵 If the product is made-to-order:

1. We take approximately 4 days to manufacture the product.
2. Total estimated delivery time: 13 to 15 business days.

🕒 Estimated Delivery Time:

1. Minimum: 7 Days
2. Maximum: 15 Days
   Delivery times may vary depending on your location, courier delays, holidays, or other unexpected factors.

📦 Shipping Method & Tracking:

1. We ship through trusted courier partners like Delhivery, Bluedart, Xpressbees, etc.
2. Once your order is shipped, you will receive a tracking number via SMS or email so you can track your order in real time.

⏳ Delays Due to Unforeseen Circumstances:

1. Natural calamities, courier delays, festivals, or restrictions may sometimes cause delays.
2. In such cases, we will keep you informed through email or WhatsApp.

📍 Important Delivery Guidelines:

1. Please ensure that your shipping address, email, and phone number are correct while placing your order.
2. If a delivery attempt fails and the product is returned to us, reshipping will require an additional shipping charge.

🧵 Note:

All of our products are handcrafted with care. We perform a thorough quality check before dispatching every order. For any issues, please refer to our Return & Exchange Policy.

📞 Contact Us:

For any delivery-related concerns or questions, feel free to reach out to us:

📧 Email: houseofshelook@gmail.com
📱 WhatsApp/Call: [+91-8302176311]

🔁 Exchange & Return Policy

At House of She Look, we value your trust and strive to deliver exactly what you ordered. However, if there’s a genuine issue, we offer exchange support under the following terms:

✅ Eligible for Exchange Only If:

Wrong Size Delivered:

• If you receive a different size than what was ordered.

Damaged or Defective Product:

• If the product is torn, cut, or damaged at the time of delivery.

Mandatory Unboxing Video:

• The customer must record a full unboxing video starting from the sealed parcel to the product being fully visible.
• The video should be clear, continuous, and unedited.
• No exchange or return will be accepted without this video proof.

❌ Not Eligible for Exchange or Return:

• Customer ordered wrong size by mistake.
• No video while opening the parcel.
• Products that are used, washed, or worn.
• No refund requests will be accepted in any case.
• Accessories like earrings, innerwear, etc., are non-exchangeable due to hygiene.

🔄 Exchange Terms:

Only One-Time Exchange Allowed:

• We allow only one exchange per order. No further exchange will be entertained after that.

Refunds Are Not Provided:

• We strictly do not provide any payment refunds under any condition.

Exchange Request Window – 3 Days:

• The exchange request must be raised within 3 days of delivery.

Pickup & Re-shipping Charges:

• Shipping charges (if applicable) must be borne by the customer for size-related exchanges.

📞 How to Request Exchange:

• Email us at: houseofshelook@gmail.com

Mention: Order Number, Issue clearly, and attach the full unboxing video

Our team will review and respond within 24–48 working hours

📌 House of She Look holds the right to approve or reject any exchange request based on the clarity and validity of submitted proof.

At House of She Look, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

📌 1. Information We Collect

We may collect the following information when you visit or interact with our site:

1. Name
2. Email address
3. Phone number
4. Shipping and billing address
5. Payment details (processed securely via third-party gateways)
6. IP address and browsing behavior (for analytics and personalization)

📌 2. How We Use Your Information

We use your information to:

1. Process and fulfill your orders
2. Send you order updates and confirmations
3. Respond to your queries or requests
4. Improve our website and shopping experience
5. Send promotional offers (only if you opt-in)

📌 3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

1. Trusted service providers (e.g., payment gateways, courier partners)
2. Legal authorities if required under applicable laws

📌 4. Cookies & Tracking

Our website uses cookies to:

1. Remember your preferences
2. Improve user experience
3. Analyze website traffic through tools like Google Analytics
4. You can disable cookies in your browser settings.

📌 5. Data Security

We implement industry-standard security measures to protect your data. All transactions are secured via SSL encryption.

📌 6. Your Rights

You have the right to:

1. Access your personal data
2. Request corrections
3. Request deletion of your data (where applicable)
4. To make a request, please contact us at [support@houseofshelook.com].

📌 7. Changes to this Policy

We may update this policy periodically. Changes will be reflected with a new "Effective Date" at the top of this page.

📌 8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

1. Email: houseofshelook@gmail.com
2. Website: www.houseofshelook.com
3. WhatsApp No.: +91-8302176311